FAQs

Yes, of course! You can find samples of all our invitations via our Stationery Samples page.
If you can’t find what you are looking for please feel free to reach out to us at hello@tinyfox.uk, and we’ll be happy to assist you.

Due to the very high number of samples orders we receive; we don’t personalise wording at the sample stage.

To keep costs manageable and provide a faster turnaround time, our samples are designed to be non-personalised and feature standard information. This approach allows us to quickly fulfil sample requests while giving you a clear idea of the design, quality, and finish of our stationery.

Personalisation can then be fully customised when placing your final order.

You can expect to receive your sample within 7 working days. While samples are often dispatched much quicker, we allow for this timeframe during busier periods to ensure everything is processed smoothly.

All samples are posted Royal Mail 1^st Class.

All our samples are in English; however, when placing a full personalised order, we’re happy to print in different languages. We recommend contacting us before placing your order, as some languages may require a font change. Some of the fonts used in our stationery may not support all the nuances of certain languages and alphabets, and we’d be happy to assist you in selecting the best option.

We operate as an online-only business, which allows us respond to queries in the order they’re received whist staying focused on designing and printing orders and proofs. We aim to reply as quickly as possible, typically within 24 hours.

Please email us anytime at hello@tinyfox.uk, and we’ll get back to you as soon as we can.

All personalised orders are placed directly through our website, tinyfox.uk. To make the process as smooth as possible for you, we’ve provided a helpful link below to guide you through placing a personalised order:

• How to Order Guide: tinyfox.uk/wedding-stationery-info/

This guide will walk you through each step, from choosing your designs to finalising your order. If you have any questions or need assistance along the way, don’t hesitate to get in touch with us—we’re here to help!

Occasionally, order confirmation emails may end up in your spam folder. If you’re checking your emails on a mobile phone, we recommend viewing them in a browser rather than an app, as the confirmation might be in the spam folder there. If you’re still unable to locate it, please reach out to us at hello@tinyfox.uk

Simply add all your items to your cart and pay via credit or with debit card on our payment gateway Stripe.

Yes, all our invitation formats can be customised for either day or evening guests. Please note, we have a minimum order of 25 invitations per design, whether for day or evening guests.

Yes, all our save the date and invitation designs come with matching stationery.

We try to list as many variations as we can on our website but there may be times when not all matching items have been uploaded, especially if a design has been recently added to the website, but we can still produce the full set for you. We offer a wide range of stationery options in all our designs and are always happy create new pieces to suit your needs.

Please see individual listings typically we have minimum order of 25

For orders that fall below our minimum requirement, you’ll just need to adjust your order to meet the minimum threshold.

Yes, you may order fewer reprints than the minimum quantity, please contact us at hello@tinyfox.uk to arrange this. We recommend ordering more invitations than you need to ensure you have spares; roughly 10%-15% or an additional ten, whichever is greater.

You do not need to re-send the wording as we keep this on file (unless any details have changed such as RSVP date, delivery address etc)

Yes, there is a £24.95 setup fee for each design. Plus, price per item and postage and packaging.

Each order involves an amount of work and a range of costs, from processing fees for payments to the time needed to log the transaction, send invoices and look at prior orders and communication, set up printers and packaging. The process takes the same amount of time whether you order one or fifty items. The additional price helps to offset these costs, while we recognise that things can change. We recommend purchasing a few more cards in advance to avoid any additional fees later.

Once we receive your order, we’ll send you a link to our online personalisation form for you to complete. Please don’t worry if you don’t receive this immediately after placing your order—it’s sent manually, so it may take a few hours, especially if we’re out of the office or working in the studio. Rest assured, we’ll get it to you as soon as possible!

There’s no deadline for submitting your wording through the personalisation form.

If we don’t hear from you within a few weeks after your order is placed, we’ll reach out to follow up, but please know there’s no rush on our end.

*We recommend contacting us before placing your order, as some languages may require a font change. Some of the fonts used in our stationery may not support all the nuances of certain languages and alphabets, and we’d be happy to assist you in selecting the best option.

When ordering stationery to be printed in a foreign language, we kindly ask that you provide the wording fully translated. Please note that we are not responsible for any spelling or grammatical errors in the translated text, as it’s important for the translation to be reviewed before submission.

If you would like to print some invitations in one language and others in a different language, please note that there is a minimum print quantity of 25 per language.

Absolutely! All wording and headings can be tailored to perfectly suit your special day. Everything is fully customisable, so you can choose to keep the layout as shown in the sample or website photo, or you can present it in a completely different way. The choice is yours—our photos and samples are simply suggestions to inspire you.
There’s no set word limit, but we recommend keeping the card size in mind when planning your text.

Yes, we create QR codes for our couples.

When personalising, simply include the URL you want the QR code to direct to, and we’ll match the QR code to the colour to your stationery.

Invitations
Adding menu details to your invitations is a wonderful option! The tri-fold layout (link to invitation formats) is particularly well-suited for including additional information. If you’d like to add your menu to a different invitation format, that’s absolutely possible. Just keep in mind the other content you’d like to include, and the space needed to accommodate everything beautifully.

RSVP Cards
Including menu options on the reverse of your separate RSVP cards is a lovely optional feature! Please note that this comes with a small additional charge. Feel free to contact us if you’d like to add this detail to your design

Menu and Information Cards
If you need extra space for your menu and guest choices, we can include an A6 Menu or Information Card with your order. These can be printed single-sided or double-sided, depending on the amount of information you’d like to include. Let us know your preferences, and we’ll be happy to advise how to include these with your order.

We generally recommend avoiding the use of photographs, as the cardstock used for most of our designs is not specifically designed for high-quality photo printing. While images may still print, they may not appear as sharp or vibrant as they would on photo-friendly paper.

If you’re unsure how many insert pages you’ll need for your order of service booklets, feel free to email your wording to us at hello@tinyfox.uk in a Microsoft Word document. We’d be happy to recommend the ideal number of pages based on your content.

All invitations come with your choice of either kraft or white envelopes. Coloured envelopes are available as an optional extra. For more options, please visit this link: https://tinyfox.uk/product/coloured-envelopes/. If you don’t see the colour you’re looking for, feel free to contact us at hello@tinyfox.uk, and we’ll do our best to source your desired colour.

Yes – all proofs are digital and emailed to the email address on the order.

No – We offer digital proofing only.

Yes – with each round of amendments a revised proof will be emailed.

We offer up to three rounds of amendments free of change, this is normally ample, and most couples no don’t require any additional amendments. Each additional amendment is changeable after three rounds of changes. 

We kindly ask that you take a moment to carefully review all aspects of your proof before confirming you’re ready to print. Once we receive your approval, we’re all set to move forward, and no further changes can be made. We want everything to be perfect for your special day, so double-checking ensures the best results!

Before reaching out, please check the following:

1. Has it been at least 3 full working days? (Forms received after midday count from the next working day.)
2. Is your contact email correct on your order?
3. Have you checked your spam/junk folder? (Especially for Hotmail users.)

If everything looks good and you still haven’t received them, let us know—we’re happy to help!

Please note: A day isn’t considered a full working day if a personalisation form or confirmation of proof approval is submitted in the afternoon or outside business hours.

Yes – typically we print in white ink on envelopes of a darker shade. We currently have no designs of stationery that include white ink.

We currently only print our own designs.

Yes, we’re happy to offer this service! If you’d like to include it, please reach out to us at hello@tinyfox.uk.

Yes, we can – please see the following link to include this with your order https://tinyfox.uk/product/envelope-printing/.

Royal Mail make all our deliveries, using Tracked 24 or their Special Delivery Service.

No, parcels cannot be left outside or in a safe place, as all personalised orders require a signature upon delivery.

At the moment, we only ship to UK-based addresses. However, we plan to expand our shipping to other countries in the near future – stay tuned!

Delivery time depends on the proofing process. Once you’ve confirmed that you’re happy with your proofs and would like to proceed with printing you can expect to receive your order within 7 – 10 working days.

We do not offer an express delivery service due to the nature of our stationery production. Once your order is ready, it will be sent via Royal Mail Tracked 24, ensuring next-day delivery. For orders over £150, you have the option to upgrade to Royal Mail Special Delivery, which insures your order up to £750.

We post via Royal Mail’s Tracked 24 service which 99.9% of the time is next day delivery; however, we can only guarantee what is within our control. Once an order has been dispatched, it is in the hands of the postal service. We cannot guarantee delivery times or be held responsible for delays if we have dispatched your order within our 7 – 10 working days turnaround.

If your event is less than a week away from the dispatch date, we cannot take responsibility for any delays or damage during delivery. We strongly recommend allowing extra time for potential delays.

You will receive your entire order to send out to your individual guests yourself. We do not take responsibility for sending each invitation individually, as items can sometimes get lost in the post.

As all of our items are handmade and personalised, we allow 7-10 working days from proof approval for your order to reach you.

While some orders may be processed faster, the turnaround time depends on the complexity of your order and our workload at the time of confirmation.

We kindly ask that you avoid chasing your order if it’s still within this timeframe, as responding to updates can slow down production. Rest assured; we’re working hard to get your order to you as quickly as possible!

If a production issue has been encountered you will be informed personally of any hold up.

Please note: A day isn’t considered a full working day if a personalisation form or confirmation of proof approval is submitted in the afternoon or outside business hours.

We kindly ask that you carefully check your order within 24 hours of receiving it. If you notice any missing items, have any concerns, or are unsure about anything, please don’t hesitate to get in touch with us as soon as possible. Your satisfaction is very important to us, and addressing any issues promptly ensures we can resolve them quickly and efficiently for you.

All invitations are shipped for DIY assembly, as we’ve found this approach ensures the safest delivery of your stationery. By packaging the components separately, we minimise the risk of damage during transit, keeping your items in pristine condition. DIY assembly also allows you to have full control over the final presentation, adding a personal touch to your invitations. Don’t worry – everything will arrive pre-cut and prepared, ready for you to easily put together!

All of our invitations come with diamond flap gummed envelopes for a classic and elegant finish. To ensure your envelopes stay securely sealed during transit, we recommend using a glue stick rather than relying solely on the gummed flap. This added step provides extra security and helps prevent the envelopes from opening while in the post, giving you peace of mind that your invitations will arrive safely to your guests.

We understand how important your stationery is to you, but once proofs are approved, they are considered final. Unfortunately, we cannot be held responsible for any errors, even if they were mentioned in prior emails but were not corrected in the final proof.

To give you ample opportunity to make revisions, we offer three proof revisions. However, we do not verify the accuracy of the information provided. If an error was present on the proofs and the order was approved, a new order would need to be placed for reprints. We strongly recommend reviewing your proofs on a large screen and having another person check the proofs to make any errors easier to spot.